Verified by VISA criticised

[Scottish Business Owner]

I seem to come across this verified by visa thing more and more these days which i actually find to be quite distracting and sometimes it's actually lead to me abandoning purchases. It's been criticised in the article below saying it gives people bad habits.

Cambridge researchers knock Verified by Visa - ZDNet.co.uk

Just wondering what others experiences of it are?

 

[Former Member 1]

Much the same as your own ... If anything it's caused me to use the dreaded PayPal and/or simply 'phone up the company and talk to a person... OR , as you say, abandon the purchase altogether... I can't see how they think it makes things safer.

 

[Gouldie0]

The whole process seems flawed, as if you've forgotten your password you can change it there and then. Of course you need the additional pieces of information but they never appear to be secure. I think I changed my password because I'd forgotten it, decided to change it again and all I had to do was quote my DoB and the expiry dates.

I don't think this increases security at all.

Kind Regards

Neil

 

[doogie]

I don't understand the so called "protection" that the extra stage of authentication offers - in the last month I purchased some computer hardware for home use, and was presented with a Verified by Visa authentication, that I used to complete the transaction. The next day (or couple of days after) I was in a supermarket, and payment failed to be taken at the checkout. My card was rejected by the ATM outside the supermarket too (resulting in the purchase having to be abandoned!)

When I phoned my card issuer and finally got through to the correct department, I was told that a security block had been put on my card for "unusual activity" - relating to the blooming transaction that went through with Verified by Visa!

 

[stugster]

We've been spending a good few days trying to integrate what should be a simple level of security onto our site. Our CRM providers blame PayPal, PayPal blames the 3D Secure provider and the 3D Secure provide keeps throwing us patches to update our code.

Unfortunately, it's not businesses that choose to implement it - we're being forced to by our merchants. We wouldn't be using it if we didn't have to.

 

[laserads.co.uk]

It was partly introduced to shift blame around for fraudulant transactions ... for many years pretty much all responsibility legally lay at the door of the retailer even though they had little they could do to prevent fraud ...retailers were understanbly complaining so visa and Mastercard HAD to come up with something since they were being pushed into a corner by goverment and retailers to actually start taking responsibilty for the transactions they were authorising.

Now a customer typically goes through 3 stages

> Retailers website for address details ...
> on to transaction handler such as worldpay ...
> and they then pass to Visa or Mastercard

Each has their own way of sniffing out fraud but ultimately my understanding is if visa or mastercard PASS that transaction at that stage then THEY TAKE FULL RESPONSIBILTY for that transaction

Which i good for retailers , but it also has a negative effect as some people walk away from transactions after typing in wrong password or forgetting


PAUL