Complaining about your ISP

[Scottish Business Owner]

Came across this story today that Ofcom have reduced the amount of time before you can take your ISP to arbitration about poor service etc from 12 weeks to 8 weeks.

ISP complaint procedures changed - Web User News

Now is it just me or does that sound an awful lot of time to be waiting? I typically want problems resolved in 24 hours not have to wait eight weeks. I just feels like Ofcom are pretty toothless :thumbdown:

 

[stugster]

8 weeks is a hell of a long time. The only reason I can assume for such a long period is that there are a lot of unhappy consumers out there who have just realised that "10mb" doesn't mean 10mb, or that "unlimited" actually means "we limit it to x,y,z" or that "super fast" means "we make up words to sell our rubbish broadband".

The problem is that the Internet began as a closed-group of techies and was never really intended to be controlled or operated by power hungry fatties. Unfortunately, they're taking advantage of it now, and as such, consumers are suffering.

Having said that. The UK is lucky enough to have one of the worlds best broadband infrastructures in the world. I was at a clients yesterday who still uses dial-up - and was paying £14 a month for it!

 

[terinea]

Another reason to consider having a "Business broadband" over retail or home package. They're alot more willing sort things out when the customer isn't happy with speed and reliability.

Jamie