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90% of sales are lost because of one simple marketing mistake

johnthesearcher

johnthesearcher

New Member
Last week I met a few of my friends from Shetland who were down on a random shopping trip to the 'mainland' Our random meetings have been going on for about 10 years now and has jokingly become known as the 'Table of Eight'

I agree that it may not sound like too big a deal but when you live most of your life on an island.....trips to Edinburgh for shopping is the closest thing to 'retail nirvanna' - a pain for some ....therapy for most.

One of the girls is affectionately nicknamed 'big bird' and the conversation got around to tv programs and in particular Sesame Street. Some of you may be simply too young to remember Sesame Street which was a kid's early learning program - I was 'forced' to watch when my kids were growing up.

The essence of the program is 'repetition' .......12345 , ABCDEFG...... numbers and alphabet over and over again which helped kids remember, and for some reason started me thinking about the core marketing success principle which is.... systems and repetition.

Why is repetition so important in both personal and business creativity?

Simply because the act of repeating something helps us to discover our personal or business rhythms and learn them more intimately. This knowledge saves time, maximizes our energy and creativity. Repetition lubricates creativity, increases capacity, and helps develop effective working patterns that result in higher efficiency, greater return on our time and financial investment and ultimately higher profits.

No matter what the creative goal, project portfolio or marketing plan, repetition plays a key role in the creative process, from start to finish.

Among the most effective creativity tools we have at our disposal are, systemics, repetition and focussed planning which are all key........ to more leads, better conversation rates and more sales.

The conversation moved on to Marketing and the realisation of the true impact of having and fine tuning our marketing plan.

Many businesses have a great product or service, but when asked what their marketing strategic and tactical goals are, they often fail to come up with an effective long term plan to reach their selected target audience.

So is planning important? ........ Yes it is. Is repetition of something which works important ? ......almost always! Is a relationship based marketing plan better than a transactional one? ......every time!

Once you've put in place your plan, added your chronological check points, then measured the return on investment of both money and time, then analysed it and found it to be better than the one you had before ......then set that as a 'control' or benchmark, then repeat it.

90% of sales are lost because of one simple mistake .............

Most small to medium sized enterprises use a marketing 'model' that is destined to fail. They use the One Step model which assumes that the best way to market and get the sale is to 'cut to the chase' by trying to transform prospects into customers instantly.

We come accross it everyday in our Inbox, snail mail or from telemarketing companies.

The technique is often called One Step Marketing because the objective is to convince the prospect to go from reading an ad/sales letter or listening to the sales pitch to reaching for their wallet or credit card and making a purchase in one step.

Nice plan but with no long term benefits.............. to either you or your prospective clients.

Trying to sell your product or service to someone who doesn't know you, trust you and appreciate the value of the service you provide is simply........transactional marketing (one step) and should be left to the 'opportunist'. The above would never be considered as a long term or replicatable marketing plan.

The simple analogy is like planning a holiday. How? well when taking a trip, you look at where you’re headed and map out the best possible route to get to your destination.

1. TRIP: Where are we going?
BUSINESS: What is my marketing goal for my business?

2. TRIP: Who are the people involved?
BUSINESS: Do I have a viable target market/audience?

3. TRIP: How much will it cost?
BUSINESS: What is my projected marketing budget?

4. TRIP: How will I know when I get there?
BUSINESS: What are the marketing vehicles (ie. email, newsletters, mailers, media communication) I will use and how will I measure whether I've been successful or not?

5. TRIP: Have I considered the impact of climatic changes?
BUSINESS: Will I have seasonal, one-time or all year-round clients?

6. TRIP: What items do I need to take or consider in case of an emergency?
BUSINESS: In the event that something unexpected happens with my initial plans, do I have a contingency plan of action to continue on the road to reaching my goals?

7. TRIP: What is my trip’s departure time and ETA (Estimated Time of Arrival)?
BUSINESS: What are my short and long term business goals (ie. 6 months, 1 year, 5 years and beyond)?

These questions will help you understand the dynamics of business planning, editing and executing your marketing roadmap. Like reading a map or checking for driving directions online, someone previously traveled down the same road to success that you’re traveling and has already worked out the best possible routes to take, leading you through the path of attaining business victory!

You don’t need to reinvent the wheel, just find and copy what works, replicate what is proven to be successful.

John
 
Gordon N

Gordon N

New Member
Another fantastic post - and absolutely true! I too need to work on my marketing plan, along with the majority of small businesses I think! :)
 

PennyPR

New Member
Excellent post John.

It dovetails in with the 7-9 'touches' (I like to think of them as 'nudges') up the sales funnel (sounds a bit rude, but you know what I mean!). I know most people call it a sales pipeline, but I like 'funnel' because the more people get to know about you and your solution, the less they are looking all around for the solution you offer. In the beginning, they are still swimming around near the wide entrance to your sales funnel.
And the more different sorts of nudges you can provide, the better they work as it's a case of different strokes for different folks. That's why PR sales & marketing nudges all work together for best results.
 
johnthesearcher

johnthesearcher

New Member
Penny

I couldn't agree more

It is quite interesting when dealing with new business start ups that they believe that the traditional 'marketing mix' can work with each element taken in isolation as opposed to the synergy created when they are planned, sustained and integrated.

John
 

stuarty

Banned
Most small to medium sized enterprises use a marketing 'model' that is destined to fail.

Trying to sell your product or service to someone who doesn't know you, trust you and appreciate the ... should be left to the 'opportunist'. The above would never be considered as a long term or replicatable marketing plan.

Im at huge odds with this because in internet marketing its certainly not a model that's destined to fail at all. Infact it's a model that has massive success rates and I should know because I've seen the results from our clients campaigns.

The statement that it's not replicable - again I strongly disagree. I have set up campaigns for businesses selling repeat services, products etc and none of the purchasers have ever met the business owner. Yet on a weekly basis they order new products and buy new services.

Take a hosting company for example - clients and vendors - 95% of these folk never meet but they continue to buy services on a monthly basis. I could give hundreds of examples.

People online make quick snappy decisions and the vast majority of them never want to know or meet the vendor.

In internet marketing the data obtained from sales, analytics etc is precise, traceable, trackable and manageable.

There's no way on earth that this model would cause 90% of sales to be lost in internet marketing. Infact its quite the reverse.

Is a relationship based marketing plan better than a transactional one? ......every time!

100% disagree in internet marketing is has almost zero value. Again I have the proof to back it up.
 
johnthesearcher

johnthesearcher

New Member
Hi Stuarty

You make some very relevant points in your response to the above but the reason I put the thread in the Marketing section and not in the Internet Marketing section is because I believe that the 2 disciplines..... although both 'marketing' ....require a slightly different approach.

It wasn't a 'slight' on IM and I should have made the distinction more obvious.

John
 

stuarty

Banned
Hi John,

I never thought you were making a slight at all and I wasn't trying to sound ballsy :)

I'm at the sharp end of the techie/analytics/strategy side of things so I deal with factual based information. Although we call ourselves internet marketing its really not the best term for what we do. We use data, proven methods, results etc so what we are really doing is doing "re-engineering", tweaking, implementing and enhancing the online sales process.

I thought it was important to mention the stuff in my post because IM is such a huge part of many businesses now. We have clients who were 80% trad marketing who are now 70% IM and the results and returns are far better an more measurable than any trad stuff they've ever used.

I really liked your article though.
 
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