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It's unfortunate when errors on the user's side put them off, when it's not your fault. I've had people complain about slow load times (while they were still running a computer from 2004!) while no one else has.I'd just like to add a little something. Where it says users decide in 50ms if they like your website or not, there's another very important point to be made. If your site takes 50 seconds, not milliseconds to load, you might as well not even have a website. Studies suggest sites that take more than 3 seconds to load begin to lose the majority of their traffic. Speed optimisation is a must.