stugster
Active Member
As the title 
Santander (voted second worst for customer service in the UK recently in a Telegraph/Guardian report) (with TalkTalk coming worst) have taken drastic action and pulled the plug on all call centres in India.
To be fair, nine times out of ten I phoned up for Business Banking I spoke to someone in Glasgow but there was the odd occasion I wasn't. My beef wasn't the fact they're from India (My Dell representative is based in India and is so much more helpful than a UK counter-part). My issue is the call quality. Every single time I was put through to a bank assistant in India the call quality was just shocking.
Telegraph article about the shake-up here: http://www.telegraph.co.uk/finance/...der-brings-India-call-centres-back-to-UK.html
What are your thoughts? Does this mean they'll be having to find the money for this from somewhere else? Will they just take the hit? Could this be the end of free business banking from them?
Santander (voted second worst for customer service in the UK recently in a Telegraph/Guardian report) (with TalkTalk coming worst) have taken drastic action and pulled the plug on all call centres in India.
To be fair, nine times out of ten I phoned up for Business Banking I spoke to someone in Glasgow but there was the odd occasion I wasn't. My beef wasn't the fact they're from India (My Dell representative is based in India and is so much more helpful than a UK counter-part). My issue is the call quality. Every single time I was put through to a bank assistant in India the call quality was just shocking.
Telegraph article about the shake-up here: http://www.telegraph.co.uk/finance/...der-brings-India-call-centres-back-to-UK.html
What are your thoughts? Does this mean they'll be having to find the money for this from somewhere else? Will they just take the hit? Could this be the end of free business banking from them?
