Hi Mike … I don’t disagree with anything you’ve said, including the comments about Social Media.
The point I was making was the exploration of other channels. Some may work, some may not, but relying solely on one channel such as organic search is dangerous, particularly when that channel can change without your input. Social and Email were simple examples of other channels that could be explored. Of course, there are others such as Affiliate Marketing, PPC, PR Distribution and so on. I wasn’t suggesting people ignore organic search, far from it – but testing additional channels should also be considered.
I completely agree that social media won’t drive the levels of traffic that Google will, but you have a little more control over it and it could be that the conversion levels from it are better for certain companies. I’m working with a client just now who has a higher conversion rate from Facebook than they do from Google, but a fairly significant difference in traffic. This hasn’t meant changing to a 100% focus on Facebook, but rather a slight re-prioritisation of resource to put more focus on it.
I see more instances of social not working, than working, but a lot of that is down to expectation in my opinion. A lot of people read the “Dell Generate $50 Million from Twitter” examples and assume social is a revenue generator. In my experience, success on social media comes from using it as a relationship building vehicle rather than out-and-out sales. Unfortunately some people forget that relationships take time to develop, and don’t give it the time it needs. I agree though that it doesn’t work for everyone.
As for email, again, I agree that mailing thousands of non-relevant people can be a waste of resource. My reference to email was specifically (although I didn’t say so) related to a companies own database of clients and potential clients. Simple email updates, offers, news postings and so on can generate high conversions. It’s also low cost and shows the company to be keeping in touch with its base.
Again, I’m not suggesting at all that people ignore organic to focus on a different channel. Rather, the point I was trying to make was that other channels could / should be used alongside organic.