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How to get money back if job not done correctly

Ford Jones

Ford Jones

New Member
  1. Review the Agreement and Communications: Gather all documentation related to your interactions with the garage. This includes any written estimates, invoices, text messages, emails, or any other form of communication that outlines the initial agreement and subsequent discussions about the repairs.
  2. Check for Warranty or Guarantee: If the garage provided you with any written warranty or guarantee for their work, review the terms and conditions outlined in that document. This might specify what actions you can take if the repairs are not satisfactory.
  3. Seek a Second Opinion: Given the situation, it might be beneficial to take your vehicle to another reputable mechanic or garage for a second opinion on the work that was done. This will help confirm whether the repairs were done correctly and if there are still issues that need to be addressed.
  4. Document the Issues: Document the issues you're facing with your vehicle in detail, including any noises, vibrations, or other problems. Pictures and videos can be helpful in providing visual evidence.
  5. Contact Trading Standards or Consumer Protection Agencies: In the UK, you can contact Trading Standards or other consumer protection agencies for advice and assistance. They can provide guidance on how to approach the situation and what your rights are as a consumer.
  6. Send a Formal Complaint: If you believe the garage has not provided the service you agreed upon and the repairs were not done correctly, consider sending a formal complaint to the garage in writing. Outline the issues you've faced, the agreed-upon repairs, and the lack of resolution.
  7. Consider Mediation: If direct communication with the garage is not yielding results, you might consider using a mediation service. This can provide a neutral third party to help negotiate a resolution.
  8. Small Claims Court: If all else fails, you might need to consider taking legal action through the small claims court. Before pursuing this option, it's wise to consult with a legal professional to understand the process and your chances of success.
  9. Legal Advice: Given the complexity of the situation, it's advisable to consult with a legal professional who specializes in consumer protection or contract law. They can provide you with personalized advice based on your specific circumstances.
Remember, the specifics of consumer protection and contract law can vary depending on your jurisdiction. The advice provided here is general in nature and may not apply exactly to your situation. It's important to consult with a legal expert who can provide guidance tailored to your circumstances and the laws in your area.