How to get money back if job not done correctly

[MrsDaygo]

I recently too much vehicle for its gearbox repairing and was told that it would be £250 straight away for them to take it apart and find the fault and then repair which could be in the region of between £600-£1000 total including the £250 initial cost. I agreed and they took the gearbox off and took it apart and then rang and said it needed a new 4th and 5th gear and something else and that the cost in total to repair was £1070 to which he agreed to £1000 for cash. I was happy to pay that to get my van sorted. Once they put it back together the rattle was still there meaning it wasn’t fixed and he tried to say it needed a new clutch to which I told him it had just had a brand new one fitted a few weeks before so he then had to take it all back off again. He then rang and said that it need some sort of new casing which is very unheard of and would easily have been seen the first time he took it apart and said he had found one for £505 plus vat so that would make my bill £1600 to which I refused to pay as a price was already agreed and showed he hadn’t done his job. I didn’t collect the van as I said it needed sorting and he said he thought he had found a way around the problem. A few days later he called to say it was fixed. When arriving at the garage I noticed a couple of dents extra on my back door and it also had one of my VW wheel trims missing which my wife later found quite a long way from the garage so it must have been taken out for a drive at some point. I then paid him the £1000 and set off home to get into 5th gear to find it was rattling again so I turned round and took it back....I took the man with me on a test drive so he could hear it too and he wasn’t happy but I refused to take the van until it was fixed properly.....he then called me almost a week later and said it was ready .....it still had a vibration and I questioned this and he told me that the vibration was the engine Mount and not the gearbox and to just get it changed so I have even though I knew there was nothing wrong with it and the problem is still there....I contacted the garage and he ignored my calls then eventually after lots of calls he finally called back and said there’s nothing he could do! I’ve asked for a refund so I can’t take it somewhere else and get the gearbox fixed properly and he refused so I said I would bring the van back for him to fix properly and he says he won’t complete anymore work on it .....what can I do and how can I get my money back....I need my van for work as I’m a joiner but now can’t use it and can’t afford to get it fixed elsewhere :-/

 

[mattymoomoo]

I suspect you are screwed. You paid in cash? Did you get a receipt?

The reality is you can possibly get some money back if you are willing to spend quite a bit more time, money and agro (if you have a receipt). Can you commit to get someone else to diagnose the issue and 2) check whether the work the other guys did was actually done? With no receipt...this is simply a life lesson. with a receipt it is still a battle, because there was no guarantee....to think about every time i messed up at my day job. Imagine if they didnt pay me for those days!

 

[MrsDaygo]

I do have a receipt yes.....I’m a business woman so not stupid enough to not get a receipt....I’ve now taken the matter up with trading standards and consumer rights

 

[mattymoomoo]

Good luck, I hope it works out. They will probably say something like there is no guarantee that they diagnosed it properly etc, but I hope not. ...Just to confirm, the mechanic gave you a proper receipt saying company name, company number, work done and amount with paid on it? As that completely defeats the purpose of cash in hand. Id take that receipt to HMRC and say they are dodging VAT, corporation tax and probably NI too. I suspect they will get a way bigger penalty from HMRC than trading standards.

 

[EvaShinQ]

From my point of view, the solution that you told us is evident and might work. But, I decided not to waste my time with all these things. I only complicate it with all the processes I might do. That's why I decided to give up and to start living a free life. I've always wanted to have fun in casinos, but they closed all the casinos with this pandemic situation. Instead, I started using online casino platforms from https://www.casinosnotongamstop.online. There is only the best platform nowadays. It's an excellent method to relieve stress.

 

[Thomasrive]

From my point of view, the solution that you told us is evident and might work. But, I decided not to waste my time with all these things. I only complicate it with all the processes I might do. That's why I decided to give up and to start living a free life. I've always wanted to have fun in casinos, but they closed all the casinos with this pandemic situation. Instead, I started using online casino platforms from https://www.casinosnotongamstop.online. There is only the best platform nowadays. It's an excellent method to relieve stress.

It's very good to know! Thanks.

 

[Bertis]

Hello

 

[Bertis]

hello

 

[theratz]

Interesting

 

[theratz]

Interesting

 

[Sidiusss]

The reality is that you may be able to get some money back if you are willing to put in a lot more time, money, and effort (if you have a receipt).

 

[Wispond1991]

1. Get a written estimate before work begins.
2. Ask questions about how much time it will take to complete the project.
3. Make sure the contractor provides a detailed list of materials and tools needed to perform the job.
4. If the contractor does not provide a written estimate, ask for one.
5. Be aware of any hidden costs that may occur during the project.
6. Check references of previous contractors.
7. Do not pay until the project is completed.
8. Keep records of all payments received and invoices issued.
9. Contact the Better Business Bureau (BBB) to report problems.
10. Never sign blank checks.
11. Always read the fine print.
12. Read over the contract carefully before signing.
13. Have someone else review the contract for accuracy.
14. Consider hiring a lawyer to help you understand the terms of the contract.

 

[hamidrex7]

I know that you can get your money back if you have signed a contract or started to work with a person through a freelance platform. So you can try and get them back except for the casino issues ) There you just need t pick a good casino and then play.

 

[Ford Jones]

1. Review the Agreement and Communications: Gather all documentation related to your interactions with the garage. This includes any written estimates, invoices, text messages, emails, or any other form of communication that outlines the initial agreement and subsequent discussions about the repairs.
2. Check for Warranty or Guarantee: If the garage provided you with any written warranty or guarantee for their work, review the terms and conditions outlined in that document. This might specify what actions you can take if the repairs are not satisfactory.
3. Seek a Second Opinion: Given the situation, it might be beneficial to take your vehicle to another reputable mechanic or garage for a second opinion on the work that was done. This will help confirm whether the repairs were done correctly and if there are still issues that need to be addressed.
4. Document the Issues: Document the issues you're facing with your vehicle in detail, including any noises, vibrations, or other problems. Pictures and videos can be helpful in providing visual evidence.
5. Contact Trading Standards or Consumer Protection Agencies: In the UK, you can contact Trading Standards or other consumer protection agencies for advice and assistance. They can provide guidance on how to approach the situation and what your rights are as a consumer.
6. Send a Formal Complaint: If you believe the garage has not provided the service you agreed upon and the repairs were not done correctly, consider sending a formal complaint to the garage in writing. Outline the issues you've faced, the agreed-upon repairs, and the lack of resolution.
7. Consider Mediation: If direct communication with the garage is not yielding results, you might consider using a mediation service. This can provide a neutral third party to help negotiate a resolution.
8. Small Claims Court: If all else fails, you might need to consider taking legal action through the small claims court. Before pursuing this option, it's wise to consult with a legal professional to understand the process and your chances of success.
9. Legal Advice: Given the complexity of the situation, it's advisable to consult with a legal professional who specializes in consumer protection or contract law. They can provide you with personalized advice based on your specific circumstances.

Remember, the specifics of consumer protection and contract law can vary depending on your jurisdiction. The advice provided here is general in nature and may not apply exactly to your situation. It's important to consult with a legal expert who can provide guidance tailored to your circumstances and the laws in your area.