M
Muse Unique
New Member
As a small business owner, I want to share my recent experience with PPL PRS regarding their cancellation policy. I attempted to cancel my music license but missed their one-month notice period by only two days. Despite this, they enforced the cancellation fee without flexibility or empathy, even though I acted promptly once I realized my mistake.
I felt pressured into paying the fee and was met with poor communication throughout the process, including a representative leaving a voicemail while on annual leave, making it impossible to resolve matters quickly.
This rigid application of their policy, combined with a lack of customer care, has left me frustrated. I want to raise awareness for other business owners who may be considering using PPL PRS or dealing with similar issues.
If anyone else has had a similar experience or advice on handling situations like this, I’d appreciate your input.
I felt pressured into paying the fee and was met with poor communication throughout the process, including a representative leaving a voicemail while on annual leave, making it impossible to resolve matters quickly.
This rigid application of their policy, combined with a lack of customer care, has left me frustrated. I want to raise awareness for other business owners who may be considering using PPL PRS or dealing with similar issues.
If anyone else has had a similar experience or advice on handling situations like this, I’d appreciate your input.
