H
HASBOLTON
New Member
Good Morning All,
I've today received a county court claim from a unhappy customer last year, that wasn't satisfied with the part refund provided for damaged equipment he returned back to me.
I have read his claim in detail and there are several elements which I don't agree with and know not to be true and have correspondence between myself and the customer to prove this.
Having read online I'm not I should dispute the entire claim, as from what I've seen the courts general favour the claimant and it would leave me having to pay all costs
I was thinking of admitting part of the claim and making a counter settlement offer back
What I'm not clear on is if I admit part and submit a revised settlement back, do I become liable for any other charges? For example would I have to pay court fees to submit the settlement offer? If the customer refuses the settlement would I be liable to pay additional fees at that stage?
Any advice would be appreciated
Thanks
I've today received a county court claim from a unhappy customer last year, that wasn't satisfied with the part refund provided for damaged equipment he returned back to me.
I have read his claim in detail and there are several elements which I don't agree with and know not to be true and have correspondence between myself and the customer to prove this.
Having read online I'm not I should dispute the entire claim, as from what I've seen the courts general favour the claimant and it would leave me having to pay all costs
I was thinking of admitting part of the claim and making a counter settlement offer back
What I'm not clear on is if I admit part and submit a revised settlement back, do I become liable for any other charges? For example would I have to pay court fees to submit the settlement offer? If the customer refuses the settlement would I be liable to pay additional fees at that stage?
Any advice would be appreciated
Thanks