When it comes to CRM, I highly recommend software from FIRMAO. It seems to me that it is one of the most underrated programs on the market. In my opinion it is really very good and has many useful functions. You should visit their website, they have a very good offer and 14 days of free trial period.
I believe it is critical for a firm to have software that will monitor and handle all tasks as well as do tests to ensure that the organization is operating properly. There's no need to be concerned because you may manually verify the soft if you suspect something is wrong with it. One of my favorite test management tools is this one test case management tools. There will never be a better solution for a medium-sized company. It may not be the best option for a small business because it is pricey, but it will undoubtedly improve your profit margins.